Note: The process can be different depending on your device model. Note: After you try them, change the settings back as necessary. Go to "Settings" on the device > "Network & internet" > Switch on/off "Wi-Fi.".Go to "Settings" on the device > "Network & internet" > "Mobile network" > Switch on/off "Mobile data.".Go to "Settings" on the device > "Network & internet" > "Advanced" > Turn on "Airplane Mode" and then turn it off.Or Go to "Settings" on the device > "Privacy" > "Local Network" > Turn on "SkyPhone." Go to "Settings" on the device > Turn on "Local Network.".Step 1: Swipe down from the home screen to check the Notification center. Note: If "Settings" on the device > "Do Not Disturb" > "Repeated Calls" is ON, a second call from the same person within three minutes will not be silenced. You can restart your Samsung phone and make or receive phone calls. (This applies if you use iOS 13 or later and the Integrated Calling is enabled.) Note: If the "Do Not Disturb" is ON, an incoming call will be silenced and a missed call notification appears. Go to "Settings" on the device > Turn off "Do Not Disturb.".Go to "Settings" on the device > Switch on/off "Wi-Fi.".Go to "Settings" on the device > Switch on/off "Mobile Data Communication." Uninstall any downloaded calling apps or caller ID apps.Go to "Settings" on the device > Turn on "Airplane Mode" and then turn it off.Note: The time it will take before you can talk depends on the device capacity and network condition. Though these settings are located in several different settings. Note: If the device of the other person is in sleep mode, it may take time, sometimes more than 50 seconds, before you can start talking. If you’ve enabled WiFi calling or HD calling on your phone, disable one or both and try to place a call over your mobile network. If you usually stop calling in several seconds, please try calling for one minute to be connected.Note: After you restart the device, unlock the device to try making or receiving a call. If you are still having trouble, give us a free call on +64 and we'll make sure you're set up correctly at our end.If you can't make or receive calls, please change your settings as follows. Your callers need to dial you as normal without adding the international country code for your destination in front of your mobile number.įor a full troubleshooting guide check our roaming help page When making a call back home, you need to drop the 0 in front of the number and replace it with +64. The most important of which is selecting a network manually if you have more than one network where you are. ![]() There are a few things that change when you roam outside of New Zealand. If your SIM card works in another phone, it may indicates an issue with your handset. If it still doesn't work, there might be a fault with your SIM card. If it's an unlocked device, it will drop back to 2G for calls without an issue. This issue with LTE to 2G fallback for calls occurs only with non T-Mobile branded devices. Try your SIM card in another phone and have someone call you. I have a terrible problem trying to receive incoming calls to home phone which is VOIP and connected straight into a HUB 3.0 - Have rebooted HUB - to no avail Presently have a family member receiving medical care at home so often having docs and other medical staff calling us to check on progress etc. For outgoing calls the phone is able to slowly drop down to 2G to make phone calls however, for incoming ones, it is unable to do so before the call goes to voicemail. Check if your SIM card works in another phone. If your Android phone is not receiving calls, it can be due to poor network coverage. You can find out if there are any known issues in your area by going to Ĥ. Check for any known network issues in your area. Download DIGITS app for iOS or DIGITS app for Android to ensure you have the latest updates You can also access DIGITS via the web using Chrome or. Access is provided free of charge to all T-Mobile postpaid lines. Pull down from the top of the phones screen to access Quick Settings, or go to Settings > Network & internet > Airplane mode to check the status. ![]() If you are on a monthly plan and that you have topped up your account if you have a Prepay connection. DIGITS is a T-Mobile-branded app available for Android and iOS devices that can also be accessed by computer through a web client. ![]() Check that you've paid your bill / topped up your account.įor your services to keep running smoothly, ensure your account payments are up to date If you are having trouble receiving calls, check your call forwardingįor more help. This page gives you 4 steps to help you fix problems making or receiving calls from your mobile phone.
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